The past five years have been a pivotal time in our 128-year history. We have enhanced the care we provide to our communities, pioneered lifesaving clinical innovations, upheld the highest standards of quality, and never stopped dreaming of what's next.
I am delighted to present Reaching New Heights: A 5-Year Progress Report, which provides high-level insights into many areas of our growth and accomplishments between 2013 and 2018, including significant data points that chart our success. Before diving in, I would like to call attention to two herculean efforts that have been successfully completed in this time period.
The implementation of our Epic electronic medical record system is now complete across the hospital and at most of our physician practices. To prepare for our go-live, we engaged in several years of planning, adapting processes to be more efficient, and training our team to use the system to its highest level. After training 4,000 employees and medical staff over the course of 40,000 hours, I am proud to say that our implementation was a tremendous success, and we are a better organization today as a result.
Another major effort over the last several years was the Englewood Hospital and Medical Center Foundation's $50 million capital campaign. Thanks to the outstanding support and leadership of the Foundation Chairman of the Board Jay C. Nadel, who chaired Transforming the Future: Our Campaign for Englewood Hospital and Medical Center, and the generosity of so many compassionate benefactors dedicated to our mission, we successfully reached our goal in 2017. Without the support of these individuals, we would not be the world-class institution, and beacon for our community, that we are today.
After completing our previous, ambitious Strategic Plan, we have created a new blueprint for the next 10 years and beyond. With a new name of Englewood Health to reflect the breadth of what we do, we are well poised for a bright future.
Each year we face new challenges, whether due to politics and legislation, changes in the local and regional market, or shifting to the demands of an ever-changing healthcare system. Yet with the strength and commitment of the entire Englewood Health team—from our Chairman of the Board Thomas C. Senter, Esq., and all our trustees, medical staff, and leaders to our employees, volunteers, friends, and community partners—we have excelled, and look forward to continued growth and progress.
President and CEO
Over the past five years, we have invested significantly in the key clinical services identified in our 2008 Strategic Plan, as well as other services important to the communities we serve. By recruiting new leaders and providers, modernizing and expanding our facilities, and enhancing and introducing new programs, we have consistently delivered a world-class experience, close to home. Our case mix index, a performance indicator of patients' severity of illness, is on par with leading academic medical centers, reflecting the talent and dedication of our physicians, nurses, and other health professionals and our community's trust in us. What we have achieved together since 2013 in these clinical services gives us a sense of accomplishment and motivates us to continually strive for further excellence.
Innovative health systems serve patients and their communities when, where, and how they need care. This often extends beyond a hospital's walls—and not only during episodes of illness. In recent years, we have dramatically increased our focus on the health and well-being of our community. We are improving access to primary care and outpatient services, partnering with other organizations to enhance individual and public health, and developing new services founded on a commitment to prevention and wellness, as well as programs that serve the cultural, social, and holistic needs of specific populations. Cutting-edge acute care will always be the hallmark of a great hospital, but a balanced, strategic emphasis on community health will help us to truly fulfill our mission.
As the healthcare industry continues to pay greater attention to the value of care provided, our efforts to improve patient safety, quality, and experience remain unwavering. Every day we strive to deliver the best experience possible for patients and their families. This can be achieved only by remaining vigilant about patient safety; creating a welcoming, patient-centered environment that emphasizes healing; providing tools and support that empower the staff to provide the highest-quality care, tailored to what's important to patients; and being transparent with outcomes data so patients can make informed decisions about their care. We have a proud record of achievement in patient safety and quality, reflected in awards received from external rating agencies, and continually seek to further enhance our performance.
With a new name that cohesively communicates everything we offer—a nationally recognized hospital, a coordinated network of outpatient facilities and doctors' offices, and a variety of community health and wellness programs—Englewood Health has now embarked on a new 10-year Strategic Plan. Over the next decade, we will focus our efforts and investments on these eight strategic imperatives to best address the needs of our community. Never satisfied with the status quo, we constantly strive for better on behalf of our patients and community. For us, progress is about more than having the newest equipment or adopting the latest procedure; it is about reimagining what a healthcare experience can be, and making that vision a reality.
Outpatient visits and tests
Visits to Physician Network practices
Patients in Accountable Care Organization
Thomas C. Senter, Esq.
Steven Siesser, Esq.
President and Secretary
Thomas C. Senter, Esq.
Steven E. Siesser, Esq.
President and Secretary
Mark Sapienza, MD
President, Medical Staff
* Honorary Trustee
Jay C. Nadel
Executive Vice President